Q & A

Resort Questions:

Q:   Are all the rooms in the same building?

A:  The resort will assign rooms for the group block 1 day prior to arrival according to hotel availability.  A request must be submitted on each reservation to assign rooms as close as possible.

Q: Is there a dress code to follow?

A: Daily life is relaxed and casual and resort wear is your best option.  Each dining venue does have it’s own dress code which you will need to follow.  Please see Restaurants and Bars for the dress codes of each individual restaurant.

Q:  Is it possible to change the dates of arrival and or departure after I put down the deposit?

A:  Yes,  if any of the guests would like to deviate from what has been initially booked for your group this may be done on a case by case basis and will be done based on availability and current system pricing.

Q:  Is it possible to change guests names or to add on guests to my room after I put down the deposit?

A:  Yes, we do not require names until 60 days prior to arrival with the group block.   Name changes may be done at no charge until approximately 35 days prior to departure which is when documents are issued. If a name change occurs after documents are printed a $ 45.00 name change fee will need to be collected.  If someone is added to a room after April 1 and they need documents there will be a charge of $ 15.99 for overnight FED EX  shipping.


Passports are required for all US citizens returning to the US. To obtain information regarding passports and visas for travel to various countries as well as the ability to download any necessary documentation you may need. www.travel.state.gov


After your plane has landed and you have exited to the immigration area, you will need to present your Mexican Tourist Card (which should be given to you at check-in before you leave for Mexico or during your flight by an attendant) and travel document to an immigration officer. You will need your Mexican Tourist Card to leave Cancun, so be sure to put it in a safe place. If you lose your Tourist Card while in Cancun, you have to obtain a copy or permission to leave from the Immigration office located at the airport at an additional cost.

Airport transportation staff outside Cancun airport

Red light, Green light

 After passing through immigration, claim your luggage and proceed to the Customs area. Quite often, you will not be required to open your luggage, but be prepared to do so if asked by the customs officials. You will present your Customs Form to a Customs official. Then, you will press a button at a “traffic light”. Green light means go, red light means your luggage will be briefly searched.

Great! You have now cleared Customs, now what? As you exit the Customs area you will then see the APPLE VACATIONS  with a sign that says,  “JULIA – KEVIN WEDDING”.

The staff will be identifiable by their floral shirts as seen in the below photo.  They will greet arrivals holding welcome signs with the Apple Vacations logo. AMSTAR will meet and greet you here for your transfer to your host hotel.

Apple Vacations Sales Rep in flowered uniform

Transfer Questions:

QWhere do we meet the transfer van at the airport? The transfer cost is included, correct? We do not need to pay the driver, right?

A:  Upon arrival into the Cancun airport you will walk into the terminal and form a line to go through Mexican immigration,  pick up your luggage and follow the signs and people out of the terminal to where all the motor coaches are parked.


Payment Questions:

Q:  How do I make my payment?

A:  There are 2 options for submitting payments.

1) You may pay online by submitting the secure Registration and Payment form.

2)  You can phone in your payment.

Q:  Are online payments secure?

A:  Yes.  Best travel has a secure online payment form.   All information is encrypted when you submit your payment.  You can tell that the page is secure because it will have “https” in the address bar.

Q:  Are there payment plan options?

A:  The initial deposit of $ 200.00 per room is due at time of booking.  Guests may spread out the remainder of payments and pay monthly or pay the final amount at final payment.

Q:  When is the balance due?

A:  September 15, 2013

Q:  : Will I get an email receipt for my payment?

A:  Yes, we will send an invoice from the agency every time a payment is made.

Miscellaneous Questions:

Q: Is there a departure tax?

A: Yes there is. Most of the time the airport tax is included in the price of your air ticket. Please check with your airline or check your airline ticket to make sure the tax is included. Depending on the exchange the tax is around $48.00 per person.